“Request Tracker” Help Desk System
Service Description
Request Tracker is a ticket tracking system used by CIS to track help requests. Emailing helpdesk@hmc.edu聽will create a new request.聽After creation, an automated reply is sent via email from聽鈥淗MC CIS Support鈥� to notify the customer that a ticket has been created, and similarly for all updates to the ticket. You can send updates to tickets by replying to the generated emails. Notification is sent when a ticket has been closed with the opportunity for feedback through a survey.
Availability
Available to faculty, students and staff at HMC.
How to Access the Service
- Tickets can be created by CIS.
- Tickets聽are generated when an email is sent to聽helpdesk@hmc.edu.
- Submitting a Help Desk Request Form, Laptop Reservation Request, or AV Request Form also generates a ticket.
- Requests for after hours support must be made at least 1 week in advance
Related Services
- All CIS Services can be requested using a ticket
Related Links
- Laptop Cart Reservation Form
For additional services, please email helpdesk@hmc.edu.
Get Help
- Email:听helpdesk@hmc.edu
- Online Chat:听
- Phone:听909.607.7777
- Normal Hours: 8:00 a.m. to 5:00 p.m., Monday to Friday
- Other Forms:
- 聽(for Faculty)